Helping small businesses put AI to work

A new report from OpenAI, "Small Businesses, Bigger Capabilities," reveals how small businesses are leveraging AI. In a recent September week, approximately 4 million employees from companies with fewer than 500 people used OpenAI's products, with nearly one in five from businesses with under 10 employees. Agentic output tokens for products like ChatGPT Work and Codex constituted two-thirds of all small business output tokens in August, a significant increase from one-third in April 2026, demonstrating AI's growing role in extending team capacity for small businesses.